Much of the reporting is automated, which means no one is waiting for a driver to update the system and drivers can focus on driving rather than manually updating information.
If necessary, Penske's logistics experts can identify the delay as a potential concern and communicate with the customer to figure out the best course of action to minimize further disruptions.
The information feeds into the operation management dashboard, which sits on top of the transportation management system and aggregates all of the data, pulling everything together.īecause Penske tracks location information in real time, associates can monitor the status and can communicate if a load is falling behind with a time estimate. Through the increased visibility Penske provides, the distributor is able to communicate delivery status with its customers.ĬlearChain captures and uses GPS data on carriers' loads, enabling Penske associates and their customers to see where any carrier is at any point in time.
The ClearChain technology, coupled with the expertise of Penske's associates, provides insight into each shipment.ĬlearChain has several applications that have been designed to optimize driver management as well as remove any blind spots from the final mile in a delivery, which is a crucial step in driving customer satisfaction. Now, with Penske, all sales team members, as well as members of the corporate team, have visibility into scheduling so deliveries can be scheduled appropriately - allowing delivery guarantees to be met.īy enabling the exchange of real-time data, logistics operations are easily accessible to authorized personnel. Offering guaranteed delivery times and fulfilling orders is particularly important for the distributor, given the highly competitive nature of the HVAC industry. Often, members of the sales team would schedule deliveries to happen at the same time in different locations, which was not possible for the delivery team to achieve. Before Penske, there was a disconnect between the corporate office and the sales team. That knowledge results in better service and a high-level, connected view of the supply chain, as well as granular specifics related to each delivery.īetter visibility helps streamline deliveries and makes it possible for the distributor to schedule shipments with confidence. Success within the supply chain depends on connectivity, and Penske's ClearChain ® technology suite ensures everyone involved in a shipment has visibility into what is happening. Utilizing Penske's expertise also enabled the distributor to focus on its core business rather than transportation concerns.Ĭreating a positive experience for the distributor's customers started with improving visibility and communication. The partnership has allowed the distributor to improve customer service, reduce the size of its in-house fleet and tap into dedicated capacity. The distributor turned to Penske Logistics to help streamline and improve its deliveries to warehouses, houses, job sites, apartments and businesses. Compounding the problems, Department of Transportation violations were impacting the distributor's ability to meet its customers' delivery needs and creating liability concerns.
#National case study center professional
With over 20 decentralized sites spread across five states, communicating delivery needs between sales staff, professional drivers and each distribution center was creating challenges.Īdditionally, the distribution centers had no set routes, making planning difficult. A national wholesale distributor of heating and air conditioning supplies was struggling to manage its complex supply chain and maintain high levels of customer service, which is a top priority.
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